Refund Policy
Last Updated: August 2026
Our Commitment
DigitalPartner.lk is committed to providing professional remote prepress, AI artwork, print production support, and workflow automation services. Customer satisfaction is important to us, and we review every refund request fairly.
Refund Eligibility
If you are not satisfied with our service, you may request a refund within 7 calendar days of receiving the completed work.
Your request should include:
- Your name
- Project or order reference
- A description of the issue
- Any supporting files or screenshots
Review Process
Every refund request is carefully reviewed. We compare the delivered work with the original project requirements and may contact you for additional information. Whenever possible, we will first attempt to resolve the issue by providing reasonable revisions or corrections.
If, after review, we determine that the service did not meet the agreed requirements and cannot reasonably be corrected, we may approve:
- Full refund
- Partial refund
- Another mutually agreed solution
Non-Refundable Situations
- Requests submitted more than 7 days after delivery.
- Projects completed according to the approved specifications.
- Changes requested after project completion.
- Incorrect or incomplete information supplied by the client.
- Issues caused by third-party software, hardware, printers, or printing processes.
Processing Time
Approved refunds are normally processed within 5–10 business days depending on the payment provider.
Contact
Email: info@digitalpartner.lk
WhatsApp: +94 70 180 1180
Policy Updates
DigitalPartner.lk reserves the right to modify this Refund Policy at any time. Updates will be published on this page.